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Shipping and Delivery
Q: How long will it be before I receive my order?
Q: Where does my product ship from?
- How long will it be before I receive my order?
- What do you charge for standard shipping an order?
- Can I expedite my shipping?
- Do you ship internationally?
- Do you ship to PO Boxes or Military APO/FPO addresses?
- How can I track my order?
- Will I have to sign for my package?
- What are the shipping charges for retuning an order?
- Where does my product ship from?
- FREE Shipping Policy
Q: How long will it be before I receive my order?
For standard shipping (UPS Ground), you should receive your order within 4-10 business days after the order is received. Please allow additional time for shipments to U.S. Territories, PO Boxes, or Military APO/FPO addresses. Note: You will be notified immediately if your order will not be delivered within the 4-10 business days.
Q: What do you charge for standard shipping an order?
Once you've added item(s) to your shopping cart and entered your ship to address you'll be able to see the estimated shipping charges. .You may also contact a Customer Service Representative at 800.418.0150 or email [email protected] for shipping estimates.
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Q: Can I expedite my shipping?
The following shipping options are available when you check out.Expedited orders placed before 12 PM (PST) on a business day will beshipped out the same day (as long as the item is in stock). All otherorders will be shipped out based on which option you choose. Note: Expedited shipping is shown in business days only. IE: If you ordered Next Day Air on Friday, before 12 PM (PST) your package will be delivered on Monday. Please call customer service at 800.418.0150 if you need Saturday delivery.
Q: Do you ship internationally?
In addition to all U.S. Sates, U.S. Territories and Military APO/FPO addresses, shipments can be made to Canada online. All other orders shipping outside the U.S. or Canada can be placed by calling customer service at 800.418.0150.
Q: Do you ship to PO Boxes or Military APO/FPO addresses?
Shipments can be sent to both PO Boxes and Military APO/FPO addresses. Please call customer service at 800.418.0150 to place these orders. Please allow additional time for orders shipped to these addresses. Note: Some orders may be subject to additional charges (ie. insurance).
Q: How can I track my order?
You can also track your order in your order history. Just log intoyour account using your email address and password, then click on yourorder number in your order history. The tracking number will appearunder the Status & Tracking column. If you click on the link, itwill take you to the tracking information for your order.
Q: Will I have to sign for my package?
Typically, we do not require a signature when we ship your package.However, there are instances when the delivery driver may decide tochoose this option, which is at their discretion. In addition, if youwould like this option then you can contact customer service at 800.418.0150 or [email protected] immediately after you placed the order and we’ll add the option.
Q: What are the shipping charges for returning an order?
The shipping charges will depend on the product(s) that you are returning. Most of the time the return shipping cost will be similar to the price that was originally paid for shipping.
Q: Where does my product ship from?
Most of the product will ship from our main warehouse in California. Occasionallywe will have the orders shipped directly to you from the manufacturewhich will change the origin destination accordingly.
FREE Shipping offers/promotions are only valid for UPS Ground shipments within the continental US (lower 48 states). ALL other shipments will be charged the standard shipping rates.