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Call the BOSS Personal Customer Service Team:
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Frequently Asked Questions
Returns | Shipping and Delivery | Ordering | About
Returns
- I want to return my purchase! What do I do?
- How long does it take for me to get a refund?
- What is your return shipping and return policy?
- How long will it be before I receive my order?
- What do you charge for standard shipping an order?
- Can I expedite my shipping?
- Do you ship internationally?
- Do you ship to PO Boxes or Military APO/FPO addresses?
- How can I track my order?
- Will I have to sign for my package?
- What are the shipping charges for retuning an order?
- Where does my product ship from?
- Is it safe to order online?
- Is there a minimum order?
- What are my payment options?
- How will I know you received my order?
- Will I be charged sales tax?
- Where is your company located?
- What are your hours of operation?
- How can I get assistance if needed?
Q: I want to return my purchase! What do I do?
If you are not 100% satisfied with your purchase you can return your item(s) for a full refund, minus freight, within 15 days after you have received it. Returns must be in the state you received them and in the original packaging. **Some items may incur a 25% Restocking Fee.
The easiest way to return your merchandise is by filling out and submitting the RMA Form. You can also call us at 800.206.5970 and a customer service rep would be happy to help.
Once we receive your information make sure the merchandise is in its original packaging. Place it into a shipping box. Attach mailing label to the sealed box. Be sure to cover any old labels with the new one, or just peel them off. A black marker can also be used to cover any existing bar codes.
You may drop off your return at any authorized UPS shipping location (or any location of your choice) but please do not drop off your return at a drop box. To find the nearest authorized shipping location, please visit www.ups.com.
It may take 4-5 business days for your return to reach Boss. Once it is received and inspected (usually within 72 hours of receipt). Your refund will be processed and automatically applied to your credit card or original method of payment within 7 days.
Please Note: Depending on your credit card company it may take up to 2-10 business days after your credit is applied for it to post to your account.
Q: How long does it take for me to get a refund?
Return to TopIt may take 4-5 business days for your return to reach us. Once it is received and inspected by the fulfillment center (usually within 72 hours of receipt), your refund will be processed and automatically applied to your credit card or original method of payment within 2 days. Please not that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
Q: What is your shipping and return policy?
If you are not 100% satisfied with your purchase you can return your item(s) for a full refund, minus freight, within 30 after you received it. Returns must be in the state you received them and in the original packaging.
Q: How long will it be before I receive my order?
For standard shipping (UPS Ground), you should receive your order within 4-10 business days after the order is received. Please allow additional time for shipments to U.S. Territories, PO Boxes, or Military APO/FPO addresses. Note: You will be notified immediately if your order will not be delivered within the 4-10 business days.
Q: What do you charge for standard shipping an order?
Once you've added item(s) to your shopping cart, before proceeding to checkout, you can click the estimated shipping link below your items. You may also contact a Customer Service Representative at 800.206.5970 or email [email protected] for shipping estimates.
Q: Can I expedite my shipping?
The following shipping options are available when you check out. Expedited orders placed before 1 PM Pacific on a business day will be shipped out the same day (as long as the item is in stock). All other orders will be shipped out based on which option you choose. Note: Expedited shipping is shown in business days only. IE: If you ordered Next Day Air on Friday, your package will be delivered on Monday. Please call customer service at 800.206.5970 if you need Saturday delivery.
Q: Do you ship internationally?
In addition to all U.S. Sates, U.S. Territories and Military APO/FPO addresses, shipments can be made to Canada online. All other orders shipping outside the U.S. or Canada can be placed by calling customer service at 800.206.5970.
Q: Do you ship to PO Boxes or Military APO/FPO addresses?
Shipments can be sent to both PO Boxes and Military APO/FPO addresses. Please call customer service at 800.206.5970 to place these orders. Please allow additional time for orders shipped to these addresses. Note: Some orders may be subject to additional charges (ie. insurance).
Q: How can I track my order?
You can also track your order in your order history. Just log into your account using your email address and password, then click on your order number in your order history. The tracking number will appear under the Status & Tracking column. If you click on the link, it will take you to the tracking information for your order.
Q: Will I have to sign for my package?
Typically, we do not require a signature when we ship your package. However, there are instances when the delivery driver may decide to choose this option, which is at their discretion. In addition, if you would like this option then you can contact customer service at 800.206.5970 or [email protected] immediately after you placed the order and we’ll add the option.
Q: What are the shipping charges for returning an order?
The shipping charges will depend on the product(s) that you are returning. Most of the time the return shipping cost will be similar to the price that was originally paid for shipping.
Q: Where does my product ship from?
Most of the product will ship from our main warehouse in California. Occasionally we will have the orders shipped directly to you from the manufacture which will change the origin destination accordingly.
Q: Is it safe to order online?
Yes! BossSafety.com understands that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access. The site is tested and certified regularly. See our Privacy Policy.
Not for most products. There is only a minimum requirement for some of our customization orders. See our Customization Page for more information. For other orders, there is no minimum number of items you must purchase.
Q: What are my payment options?
BOSS currently accepts Visa, MasterCard, Discover, American Express and PayPal for all orders. We may also accept Wire Transfers by calling customer service at 800.418.0150. If you are a business or government agency and would like to apply for credit please contact customer service or fill out a credit application.
Q: How will I know you received my order?
You will receive an order confirmation by email once your order is received. Note: This may anywhere between 2-30 minutes. You may also want to check your spam inbox to make sure the confirmation did not get sent there.
Q: Will I be charged sales tax?
You will only be charged sales tax if you order from the state of California. Items sold and shipped to destinations in the state of California are subject to sales tax. Each customer shall be solely responsible for all sales, use, or any other type of taxes, on orders shipped to any states other than Florida. If placing an order for a tax exempt organization or if you are a reseller, please fax appropriate documentation to 949.709.2460.
Q: Where is your company located?
30061 Comercio, Suite B
Ranch Santa Margarita, California 92688
Q: What are your hours of operation?
Monday - Friday
8:00AM - 4:30PM Pacific Standard time
Q: How can I get assistance if needed?
You may get a hold of us during our operating hours through any of the following:
Tel: 800.206.5970
Fax: 949.709.2460
Email: [email protected]